Browsing the Zopa forums today, I noticed that negative posts by lenders are on the rise. This is quite different from the mostly positive feedback in earlier months.
Lenders are:
- unhappy with bug-fixing progress,
- say there are accounting problems,
- complain about lack of communication (here, too),
- lack of progress in product development in past year.
While the staff in many cases does not immeadiately solve the voiced problems, at least they are much more responsive in the forum compared to the Prosper staff in the Prosper forum.
Some of the complaints may turn out to be misunderstandings. Bear in mind, that only a tiny minority of the Zopa lenders are active posters in the Zopa forum, therefore it is quite possible that a fast majority of Zopa's lenders is still very satisfied with the service.
Users suspect problems may have risen, because Zopa stuff could be tied up with issues concerning US launch.